O2 Help and Advice

Can I use Voicemail 901 while abroad and how much does it cost?

Follow the steps to get an answer
Click on the "Going abroad" link below, select where you are going and then choose the network to see how Voicemail 901 will work. A call to Voicemail 901 is always charged at the "Back to UK " rate.

Click on the "Making calls while abroad" link below for more information.

We also recommend that you get your unique Voicemail Retrieval Number (VRN) because this will work everywhere (even from another phone). You can get this by dialling 1780 from your mobile phone in the UK , or +447802 090100 while abroad.

Make a note of the number given and dial it to listen to your messages. Sometimes you will reach your own personal greeting. If so, press * and then your four-digit code (default 8705).

Going abroad link required:
http://travelabroad.o2-uktech.com/coverage.php?n=b

Is my mobile phone compatible with foreign networks?
If you travel anywhere in the EU the mobile phone you use in the UK will definitely be compatible. If you're going to America , Canada or Latin America you'll need a tri-band mobile phone. In Columbia you'll need a quad-band mobile phone such as the Motorola v600.

Please consult your mobile phone User guide to see if you'll be able to use your mobile phone abroad.

How do I find out if I can use my mobile phone abroad?
All O2 customers can make calls back to the UK while travelling in another country. You can also make calls to numbers within the country that you're roaming in, and to other countries around the world.

Your mobile phone should already be enabled to do this, however the level of service we can offer you is dependent on how long you have been with us and also your billing history record.

If you would like to find out more about this, please click on the "Telephone Us" link below for details of our customer service contact numbers.

http://www.o2.co.uk/help

How much does it cost to make calls from my mobile phone while abroad?

Click on the "Going abroad" link below, select where you are going and then choose the network to see how Voicemail 901 will work.

A call to Voicemail 901 is always charged at the "Back to UK " rate.

Click on the "Making calls while abroad" link below for more information.

We also recommend that you get your unique Voicemail Retrieval Number (VRN) because this will work everywhere (even from another phone). You can get this by dialling 1780 from your mobile phone in the UK , or +447802 090100 while abroad.

Make a note of the number given, and dial it to listen to your messages. Sometimes you will reach your own personal greeting. If so, press * and then your four-digit code (default 8705).

Going abroad link required:

http://travelabroad.o2-uktech.com/coverage.php?n=b

How do I make a call back to the UK from my mobile phone?

Before you take mobile phone outside of the UK , there are a few things you'll need to do:

Contact customer services at least two days before you go (three days if you are going to the USA or Canada) to make sure your mobile phone will work when you're away.

Store any numbers in your mobile phone that you're likely to need in international format, e.g. +44 161 000 0000.

If you plan to use Voicemail 901 while you're abroad, dial 1780 to get your personal Voicemail Retrieval Number (VRN). It's a good idea to save your VRN for future reference.

Make a note of the emergency number for the country you're going to. It's usually 112 or 999 (911 in USA or Canada ).

Make sure your mobile phone is insured in case of mishap

To make a call to another mobile phone or landline from outside the UK , always use the full international number. This full international dialling number includes the international dialling code (+ or 00) the country code, area code (without the 0) and then the mobile number. For example, to call a number in Paris (even if you are in France ) dial +33 1 23 45 67 89. To call back to the UK you must also use the full international number. For example, to call Manchester dial + 44 161 000 0000.

How will I be charged for my calls while I am abroad?

All countries are grouped into pricing zones and call costs are the same night and day. The same rates also apply for calls made to landlines and mobile phones. For most places it'll cost you the same to make a call in that country, back to the UK , or to another country in the same zone.

Click on the following links for prices:

Pay& Go prices -
http://www.o2.co.uk/international/travellingabroad/paygoabroad/paygoprices
Pay Monthly prices -
http://www.o2.co.uk/international/travellingabroad/paymonthlyabroad/paymonthlyprices

How do I send a text from my mobile phone while abroad?

You can send a text in the normal way, using the numbers stored in your mobile phone or by entering the full mobile number as you normally would. You don't need to convert the numbers to include +44.

Can I send pictures and data while abroad?

Just like you can use networks abroad to make and receive calls, there are many networks where you can use media messaging to send or receive pictures or use all the services of WAP and GPRS while abroad.

Basic WAP is available in all countries where you can make voice calls and is charged at the same rate as voice calls. Media messaging is charged at the same price as when you are in the UK and is available in all countries where you can use GPRS.

Click on the "GPRS Networks" link below to find out about costs and countries where you can use GPRS.

GPRS Networks How are calls charged while abroad?

If you're a Pay Monthly customer, when you make a call while abroad, the minimum charge you can incur is equivalent to a one-minute call. After that, you're charged in units of 15 seconds.
If you're a Pay & GoT customer, you'll be charged for a minimum of one minute and then in one-second units. For calls you receive while abroad you'll be charged per second with no minimum charge. How do I find out whether there is a GSM network where I'm going? Click on the "Going Abroad" link below and select the country from the drop down list. If your mobile phone can work there you'll see the country and you'll find out everything you need to know about using your mobile phone, including the costs. http://travelabroad.o2-uktech.com/coverage.php?n=b